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Shipping & Returns
Hi, WELCOME TO WENBY - Toys and Things for and about the Kids Here's our Shipping and Returns Policy.
PLEASE TAKE NOTE OF THIS: We do not charge your credit card until your orders are shipped-out of our facilities. WENBY reserves the right to cancel received orders if information given by the buyer does not pass through our verification process.
Packing & Delivery Time
Delivery transit time is 7-10 business days, excluding packing time. Most orders are packed and made ready for shipment within 2-3 business days after receiving your order, unless otherwise specified. You will be notified via email if additional time is needed to prepare and ship your order.
In-transit losses will be governed by policies of TNT International Mail or Philippine Postal Corporation, as applicable.
For returns, please e-mail us. We will respond to your email within 24-48 hours and provide you with instructions on how to send back the item, and how you will get your refund, as applicable. In order tog et full refund, items must be returned in their original packaging within 30 calendar days upon delivery.
How and When Refunds Are Processed
You will be notified of your refund via e-mail as soon as we receive and verify the returned item. In most cases, refunds are issued within 5-7 business days after receipt of the returned item, and are usually in the same form of payment used for the purchase.
How Refunds Are Calculated
The amount of your refund depends on several factors. Items that meet our returns guidelines will receive full refund while items that do not meet our returns guidelines will receive only partial refunds, such as:
1. Any item in original condition that is returned more than 30 calendar days after delivery will get a refund of 80% of the item's price.
2. Any item returned with obvious signs of use will get refund of 50% of the item's price.
3. Any item returned not in its original condition, is damaged, or has missing part/s for reasons not due to WENBY will get refund of up to 50% of the item's price.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount.
If you feel that the amount of the refund you received was incorrect, please e-mail us.
To return a damaged item, please contact us by email within 30 days after receipt of the product. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. It is important that you contact us via phone before returning the item to us.
Packages that are Undeliverable We will not be able to re-ship items that are returned to us as “Undeliverable.” If you still want to purchase the undelivered item, please place a new order at our Web site. If the courier returns to us an undeliverable package, we will give you full refund.
All information submitted to www.wenby.com are kept secured and confidential. Unless required by Law or any legal proceeding, we will not disclose, endorse, share, or sell to any third party any of the personal information submitted by our customers.
It is important that you also protect yourself against unauthorized access to your computer and your password. Make sure that you properly sign off your account when are you are finished.
Conditions of Use
TERMS AND CONDITIONS
Linking to this Web Site
Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any information or material displayed on this Web Site in frames or through similar means on another Web site without our prior written permission is also prohibited. Any permitted links to this Web Site must comply with all applicable laws, rule and regulations.
Third Party Links
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by WENBY, Techcellar Business Solutions, or their respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. Should you decide to access any other Web sites linked to or from this Web Site, please note that you do so entirely at your own risk.
Inappropriate Material You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to amend or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.
Trademarks & Copyright
The WENBY name and logo are trademarks may not be used for any other product or service that is not WENBY’s, or in any manner that may appear to discredit WENBY or cause confusion among the public.
All Web site contents, Web design, text, graphics, and other information or materials that can be downloaded from this Web site, are property of WENBY Store, or its content suppliers, and are protected by international copyright laws. Distribution, modification, reproduction, transmission, republication, display of any of these is strictly prohibited. None of these may be used without prior written permission from owners of WENBY Store.
This Web site is provided by WENBY Store on an "as is" basis. WENBY makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, WENBY Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. WENBY Store will not be liable for any damages of any kind arising from the use of this Web site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.